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FREQUENTLY ASKED QUESTIONS - Sequoia Graphite Panel Pools

 

PRODUCT QUESTIONS

What sizes are available?

We distribute the following:

4.78m W x 1.24m H (15'8" x 49")

Including: 1,200 gal (4.5m3) Sand Filter Pump, Pool Ladder, Ground Cloth and Pool Cover

Water Capacity: (90%): 16,805L (4,440 gal)
 

Can I upgrade my filter pump to a larger pump than originally came with the pool set?

Yes. The Intex 2,650 GPH Krystal Clear Sand Filter Pump MODEL SF20110 and Krystal Clear Sand Filter Pump & Saltwater System MODEL CS20110 are compatible and require no adaptors. Please contact Intex Consumer Service at 800 234 6839 with questions or for purchase. This pump can also be purchased online at www.intexcorp.com. Intex does not recommend any other manufacturers pump be used.

If I own a 15’x48” Circular Metal Frame Pool, can I purchase the Sequoia Graphite enclosure separately?

No, due to unique filter pump fittings the Sequoia Graphite is available only in a set.

What ladder should I use for this pool?

The ladder used for this pool is 52" INTEX ladder; it is included in the set.

Why does the Intex Sequoia Graphite pool set I purchased not have a pump enclosure?

For safety reasons the pump enclosure box is not provided to prevent young children using it as a step to access the pool unauthorised when they are not supervised.

Does my INTEX pool carry a factory warranty?

INTEX pools do not have a manufacturer’s warranty. However, we will replace manufacturing defective product within 90 days of purchase (Except filter pumps, saltwater systems, electric heater and LED pool light which have a separate written warranty) with a copy of the sales receipt. Please contact an Intex agent for further information and to inquire about filing a claim for defective parts.

Will INTEX issue a refund for manufacturing defective product?

Any refund request must be made at the original place of purchase.

INSTALLATION

Where should I install my Sequoia Graphite?

The ground area where the pool is to be set up must be absolutely flat,level and stable. Do not set up the pool on a slope or inclined surface. The ground surface must be compacted and firm enough to withstand the pressure and weight of a fully set up and filled pool. Do not set up the pool on mud, sand, soft or loose soil. Do not set up the pool on a deck or platform. NOTE: The pool requires at least 4 feet of space all around pool from objects that a child could climb on to gain access to the pool.

What should I do if the area I'd like to set up the pool is grass?

If the area is grass, the ground must be prepared for installation. We suggest you dig and level the ground by pouring a layer of 2" concrete. If you don't want to concrete your ground, you must hire a contractor for the ground preparation (see owner's manual).

What is a “STRAINER VALVE CAP” used for? How can I use it?

Two strainer valve caps are included to prevent water from leaking as you fill the pool prior to assembling the Sequoia Graphite. Just insert the two caps into the strainer before filling the pool with water. Note: remember to remove the strainer valve caps before using the pool and pump.

Why are the side panels not fitting together?

Possible causes are: 1) Inclined ground condition. Please follow the ground preparation instructions in the owner's manual. 2) Incomplete components. Please check with Parts List and Reference in the owner's manual. If any components are missing, please contact INTEX service center. 3) Incorrect assembly. Please follow the Set Up Instructions in the owner's manual. You must fill the pool with water before assembling the wood grain enclosure.

What tools are required for installation?

Once ground is prepared; no extra tools are required for sequoia spirit installation. Two bolt wrenches are included for you to complete the whole installation.

How long does it take to install the pool and enclosure?

When the ground is prepared, it should take less than 2 hours for a team of two people; and approximately one hour for a team of three.

MAINTENANCE

Can the pool be left up year round?

We recommend storing your pool during the winter. Your pool is designed to be easily emptied and stored in a dry, warm place. If you choose to leave your pool up year round in areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a dry, warm place when temperatures drop below 32 degrees Fahrenheit (0 degrees Celsius)

Why there are white spots on the top panel surface after a period of time?

Long term exposure to sun and UV light will cause the white spot discoloration on the top panels' surface. It's very important to cover the pool when it's not in use or occupied. 

Should I leave my pool outside in snow or freezing winter?

No. INTEX above-ground pools will collapse under the weight of ice and snow, and the PVC walls will be damaged.

Can the pool be left up year-round?

It depends on where you live. It is not recommended to keep your pool up if your temperature falls below 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze, and cracking could occur in the pools liner.

Do you recommend using chemicals? If so, what kind?

Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear™ Saltwater Systems will keep your pool clean from algae and bacteria.

How often should the water be changed?

it depends on usage and chemical balance. If it is properly filtered and chemically balanced, it should last through the summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.

Does the liner require any special care to ensure durability?

Keep sharp objects out of the pool or from underneath the pool. Cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels; keep the pool sanitary and clean. 

How do I prevent dirt and grime from getting into the pool water?

Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered when not in use. This will help keep the wind and other elements from depositing dirt and debris in your pool.

What should I use to clean my pool before storing it for the winter?

Mild soap and water. Thoroughly rinse the pool and make sure it is dry before storing. 

How do I prevent the pool from damaging grass or fungi from developing on concrete?

It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep concrete as dry as possible by mopping up splashed water to minimize fungal growth, especially in shaded areas.

Would excessive pool chemicals affect / cause deterioration to liners?

Excessive or concentrated chemicals may cause damage to any pool and to the user.

How does UV affect the materials used?

All PVC's degrade over prolonged exposure to excessive sunlight. INTEX pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.

REPAIRS

Why do I have algae in my pool even when I run my filter pump regularly?

The pump and filter alone will not prevent algae from growing in pool water. This can only been done by maintaining proper chlorine and pH levels at all time.

Does a patch for liner repair come included with the pool set?

Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch.

SAFETY

Is a fence or enclosure required by law?

Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.

Is it safe for my pets to play in the pool?

No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth.) 

Is it safe to jump or dive into the pool off of a ladder or any type of platform?

No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury, paralysis or death could result from failure to follow these rules.

Do I need to keep safety and rescue equipment on hand near my pool?

You should always have standard safety equipment on hand in the immediate pool area. Recommended items are (but not limited to) an approved ring buoy with reinforced rope, a standard first aid kit, a blunt ended metal or hard plastic rescue pole, emergency telephone numbers of local authorities, and emergency procedure information.

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