FREQUENTLY ASKED QUESTIONS - Oval Frame Pools
What AGP sizes of Oval Frame Pools are available? What are the measurements, the water capacity and water depth?
5.49m L x 3.05 W x 1.07m H (18' x 10' x 42")
Including: 3,785L (1,000 gal) Cartridge Filter Pump, Pool Ladder, Ground Cloth and Pool Cover
Water Capacity: (80%): 10,920L (2,885 gal)
6.10m L x 3.66m W x 1.22m H (20' x 12' x 48")
Including: 5,678L (1,500 gal) Cartridge Filter Pump, Pool Ladder, Ground Cloth and Pool Cover
Water Capacity: (80%): 16,628L (4,393 gal)
Does my INTEX pool carry a factory warranty?
INTEX pools do not have a manufacturer’s warranty. However, we will replace manufacturing defective product within 90 days of purchase (Except filter pumps, saltwater systems, electric heater and LED pool light which have a separate written warranty) with a copy of the sales receipt. Please contact an Intex agent for further information and to inquire about filing a claim for defective parts.
Will INTEX issue a refund for manufacturing defective product?
Any refund request must be made at the original place of purchase
What is the correct way to install the restrainer strap for the U-shaped side support?
The restrainer strap must be installed with the welding seam facing downward (facing to the ground). Incorrect installation of the strainer strap may cause the strap to break and even pool collapsing.
How much air should be used to inflate the top ring?
Do not over inflate or use high-pressure air compressors. Inflate top ring to be slightly firm to the touch. An over-inflated ring heated by the sun may burst or lead to leaks in the seam. Pay attention to air temperature variation! In cold weather the top ring will lose some pressure, air will contract. If this occurs, DO NOT add air since the air inside will expand again once the temperature RISES. In hot weather, the air will expand. You MUST let some air out to prevent the top ring from failing due to excess internal pressure.
How high can I fill the pool with water?
To the bottom of the inflated ring. Do Not Overfill, as this may cause the pool walls to become unstable and possibly result in injury or property damage from the water flowing over the pool wall while in use.
Can sand be used to level the ground at the pool site?
No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.
What is needed to prepare a site for the pool?
A flat, solid level, stable surface is needed and all sharp objects must be removed from the area. A ground cloth or tarp should be placed under the pool prior to setting it up. Also, the pool location must allow you to secure all doors and windows and safety barriers to prevent unauthorised, unintentional, or unsupervised pool entry. The pool requires at least 4 feet of space all the way around from objects that a child could climb to gain access to the pool.
Can I set the pool up on a concrete patio?
Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth placed under the pool is highly recommended. Do not drag liner across concrete as abrasions may cause holes. Surface must be flat, level and stable.
Can a pool be set up on a slope?
No. The ground must be flat, solid, level and stable. If the pool is set up on ground that is not level the water will shift to one side, create stress on the pool frame and the pool will become unstable and possibly collapse causing personal injury or property damage.
How come the pool starts to tilt to one side even when I have already set it up on level ground?
The ground is not totally level. If this is the only area to set up the pool then a level must be used. The pool must be re-levelled and if the ground is not concrete such as asphalt, lawn or earth, you must place a piece of either pressure treated wood or concrete bricks, size 15” x 15” x 1.2”, under each leg flush with the ground. The u-shaped side supports must be placed in the centre of the pressure treated wood with the wood grain perpendicular to the leg support.
How do I insert the metal poles into the pool liner?With two adults setting up the pool, have one person hold up the liner while the second person slides the metal beams through liner sleeves.
Should I leave my pool outside in snow or freezing winter?
No. INTEX above-ground pools will collapse under the weight of ice and snow, and the PVC walls will be damaged.
Can the pool be left up year-round?
It depends on where you live. It is not recommended to keep your pool up if your temperature falls below 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze, and cracking could occur in the pools liner.
Do you recommend using chemicals? If so, what kind?
Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear™ Saltwater Systems will keep your pool clean from algae and bacteria.
How often should the water be changed?
It depends on usage and chemical balance. If it is properly filtered and chemically balanced, it should last through the summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.
How do I drain the pool?
- Remove the cap from the drain valve on the outside of the pool wall.
- Attach the female end of the hose to the hose adapter.
- Place the end of the hose in an area where the water can be safely drained.
- Screw the hose adapter to the drain valve. Note: water will start to drain immediately.
- Disconnect hose adapter when finished.
- Replace drain plug on the inside of pool for storage.
- Replace drain cap on outside of pool.
- Be sure pool liner is completely clean and dry before long-term storage.
Does the liner require any special care to ensure durability?
Keep sharp objects out of the pool or from underneath the pool. Cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels; keep the pool sanitary and clean.
How do I prevent dirt and grime from getting into the pool water?
Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered when not in use. This will help keep the wind and other elements from depositing dirt and debris in your pool.
What should I use to clean my pool before storing it for the winter?
Mild soap and water. Thoroughly rinse the pool and make sure it is dry before storing.
How do I prevent the pool from damaging grass or fungi from developing on concrete?
It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep concrete as dry as possible by mopping up splashed water to minimise fungal growth, especially in shaded areas.
Would excessive pool chemicals affect / cause deterioration to liners?
Excessive or concentrated chemicals may cause damage to any pool and to the user.
How does UV affect the materials used?All PVC's degrade over prolonged exposure to excessive sunlight. INTEX pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.
What might be the problem when the top ring deflates one day after it has been inflated?
When a top ring is inflated during a hot and sunny day, the air inside will contract (less pressure) when the ambient temperature drops during the evening or early morning, thus giving a false impression the top ring keeps deflating. Do not over-inflate the top ring, and make sure the air valve is firmly secure and inserted.
Why do I have algae in my pool even when I run my filter pump regularly?
The pump and filter alone will not prevent algae from growing in pool water. This can only been done by maintaining proper chlorine and pH levels at all time.
Does a patch for liner repair come included with the pool set?Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch.
Is a fence or enclosure required by law?
Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.
Is it safe for my pets to play in the pool?
No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth.)
Is it safe to jump or dive into the pool off of a ladder or any type of platform?
No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury, paralysis or death could result from failure to follow these rules.
Do I need to keep safety and rescue equipment on hand near my pool?
You should always have standard safety equipment on hand in the immediate pool area. Recommended items are (but not limited to) an approved ring buoy with reinforced rope, a standard first aid kit, a blunt ended metal or hard plastic rescue pole, emergency telephone numbers of local authorities, and emergency procedure information