FREQUENTLY ASKED QUESTIONS - Metal Frame Pools
What AGP sizes of Metal Frame pools are available? What are the measures, water capacity and water depth?
We distribute the following sizes:
3.05m W x 76cm H (10' x 30")
Including: 1,250L (330 gal) Cartridge Filter Pump
Water Capacity: (90%): 4,485 litres (1,185 gal)
3.66m W x 76cm H (12' x 30")
Including: 2,006L (530 gal) Cartridge Filter Pump
Water Capacity: (90%): 6,503 litres (1,718 gal)
4.57m W x 91cm H (15' x 36")
Including: 3,785L (1,000 gal) Cartridge Filter Pump, Ladder, Ground Cloth and Pool Cover
Water Capacity: (90%): 12,422 litres (3,282 gal)
4.57m W x 1.22m H (15' x 48")
Including: 3,785L (1,000 gal) Cartridge Filter Pump, Ladder, Ground Cloth and Pool Cover
Water Capacity: (90%): 16,805 litres (4,440 gal)
5.49m W x 1.22m H (18' x 48")
Including: 5,678L (1,500 gal) Cartridge Filter Pump, Ladder, Ground Cloth and Pool Cover
Water Capacity: (90%): 24,311 litres (6,423 gal)
Does my INTEX pool carry a factory warranty?
INTEX pools do not have a manufacturer’s warranty. However, we will replace manufacturing defective product within 90 days of purchase (Except filter pumps, saltwater systems, electric heater and LED pool light which have a separate written warranty) with a copy of the sales receipt. Please contact an Intex agent at (800) 234-6839 for further information and to inquire about filing a claim for defective parts.
What is the pool liner made of?}
Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.
Will INTEX issue a refund for manufacturing defective product?
Any refund request must be made at the original place of purchase.
Are extra lock pins included in case I lose some?Yes, 2 extra pins are included.
Can sand be used to level the ground at the pool site?
No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.
What is needed to prepare a site for the pool?
A flat, solid level, stable surface is needed and all sharp objects must be removed from the area. A ground cloth or tarp should be placed under the pool prior to setting it up. Also, the pool location must allow you to secure all doors and windows and safety barriers to prevent unauthorised, unintentional, or unsupervised pool entry. The pool requires at least 4 feet of space all the way around from objects that a child could climb to gain access to the pool.
Can I set the pool up on a concrete patio?
Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth placed under the pool is highly recommended. Do not drag liner across concrete as abrasions may cause holes. Surface must be flat, level and stable.
Can a pool be set up on a slope?
No. The ground must be flat, solid, level and stable. If the pool is set up on ground that is not level the water will shift to one side, create stress on the pool frame and the pool will become unstable and possibly collapse causing personal injury or property damage.
Why does the pool frame lean inward after assembled?
When the pool frame is completely assembled, the pool side walls and frame structure will lean inward. Make sure there are no wrinkles on the floor of the pool and that you have pulled the bottoms of the side supports out away from the liner to make the straps taut. As the pool is filled with water, the pool sides and frame will slowly move outward to where the pool sides and frame are vertical. Do not be concerned if the sides move further inward in the early stages of filling the pool: the pressure exerted by the water when the pool is completely full will push the sides out to their proper alignment.
How long does it take to fill the pool with water?
Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.
How come the pool starts to tilt to one side even when I have already set it up on level ground?
The ground is not totally level. If this is the only area to set up the pool then a level must be used. The pool must be re-levelled and if the ground is not concrete such as asphalt, lawn or earth, you must place a piece of either pressure treated wood or concrete bricks, size 15” x 15” x 1.2”, under each leg flush with the ground. The u-shaped side supports must be placed in the centre of the pressure treated wood with the wood grain perpendicular to the leg support.
What is the most important step I need to be aware of before filling up the pool?
Pull the bottoms of the side supports out away from the liner to make the straps taut. Also, before filling be sure the top beams of the pool are completely level. (See previous question).
How high can I fill the pool?
Up to the fill line, which is approximately 90% full. Check your owner’s manual or pool box for the drawing that shows the exact fill line.
In what sequence should the pool be put together?
With 2 adults, it is best to put the frame together starting with one end, pinning the side supports in the corners first, and then proceeding to pin the beams one side at a time.
How do you fit the last joint into its designated horizontal beam while keeping the other beams intact on the round frame pool?
Raise the two beams up to a height where beams can be inserted into both sides of the joint at an angle, then slowly lower the joint as the beams slide in. Watch that your fingers do not get pinched at the joint openings.
How do I insert the metal poles into the pool liner?
With two adults setting up the pool, have one person hold up the liner while the second person slides the metal beams through liner sleeves.
What is the correct way to install the restrainer strap for the U-shaped side support?}
The restrainer strap must be installed with the welding seam facing downward (facing to the ground). Incorrect installation of the strainer strap may cause the strap to break and even pool collapsing.
Should I leave my pool outside in snow or freezing winter?
No. INTEX above-ground pools will collapse under the weight of ice and snow, and the PVC walls will be damaged.
Can the pool be left up year-round?
It depends on where you live. It is not recommended to keep your pool up if your temperature falls below 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze, and cracking could occur in the pools liner.
Do you recommend using chemicals? If so, what kind?
Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear™ Saltwater Systems will keep your pool clean from algae and bacteria.
How often should the water be changed?
It depends on usage and chemical balance. If it is properly filtered and chemically balanced, it should last through the summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.
How do I drain the pool?
- Remove the cap from the drain valve on the outside of the pool wall.
- Attach the female end of the hose to the hose adapter.
- Place the end of the hose in an area where the water can be safely drained.
- Screw the hose adapter to the drain valve. Note: water will start to drain immediately.
- Disconnect hose adapter when finished.
- Replace drain plug on the inside of pool for storage.
- Replace drain cap on outside of pool.
- Be sure pool liner is completely clean and dry before long-term storage.
Does the liner require any special care to ensure durability?
Keep sharp objects out of the pool or from underneath the pool. Cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels; keep the pool sanitary and clean.
How do I prevent dirt and grime from getting into the pool water?
Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered when not in use. This will help keep the wind and other elements from depositing dirt and debris in your pool.
What should I use to clean my pool before storing it for the winter?
Mild soap and water. Thoroughly rinse the pool and make sure it is dry before storing.
How do I prevent the pool from damaging grass or fungi from developing on concrete?
It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep concrete as dry as possible by mopping up splashed water to minimise fungal growth, especially in shaded areas.
Would excessive pool chemicals affect / cause deterioration to liners?
Excessive or concentrated chemicals may cause damage to any pool and to the user.
How does UV affect the materials used?
All PVC's degrade over prolonged exposure to excessive sunlight. INTEX pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.
Why do I have algae in my pool even when I run my filter pump regularly?
The pump and filter alone will not prevent algae from growing in pool water. This can only been done by maintaining proper chlorine and pH levels at all time.
Why does the rope seam tear sometimes? What causes tears in the pool liner?
Make sure the ground where you place the pool is level. A sloping area may cause the poles to slide out and break away from the seal of the rope patch, or the pool liner.
Does a patch for liner repair come included with the pool set?
Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch.
What should I do if the sleeve is stuck onto the horizontal beams?
Before removing the horizontal beams from the pool liner, please make sure the pool is completely empty, and the vertical legs or U-shape side supports have been disassembled and removed from the beams. During the removal of the legs and U-shape side supports, shake the vertical legs or U-shape side supports from the horizontal beams. This will reduce the tightness between sleeve and beams, therefore the horizontal beams can slide out easier. 1. Pull the sleeve from the holes on the sleeve, and try separating it from the beam. Repeat this along the sleeve. Don't use water or soap as it will cause a suction effect between the sleeve and the beam. 2. Grasp the beam edge and rotate the beam left and right (back and forth) while pulling the beam out. The left and right rotation will help facilitate the removal of the horizontal beam. Next season, before setting up the pool, please spread some baby powder (do not use corn powder) over the horizontal beam during assembly which will make it easy to disassemble when you restore the pool.SAFETY
Is a fence or enclosure required by law?
Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.
Is it safe for my pets to play in the pool?
No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth.)
Is it safe to jump or dive into the pool off of a ladder or any type of platform?
No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury, paralysis or death could result from failure to follow these rules.
Do I need to keep safety and rescue equipment on hand near my pool?
You should always have standard safety equipment on hand in the immediate pool area. Recommended items are (but not limited to) an approved ring buoy with reinforced rope, a standard first aid kit, a blunt ended metal or hard plastic rescue pole, emergency telephone numbers of local authorities, and emergency procedure information.